What is WordPress maintenance?
WordPress maintenance includes all of the ongoing tasks that are required to keep a WordPress site running at its best. This means everything from website repairs, bug fixes and regular updates, to performance optimization, security monitoring and backups. Effective WordPress maintenance takes time and expertise, which is why it can be a good idea to pay for professional WordPress maintenance services.
Why is WordPress maintenance important?
Maintaining, managing, monitoring and optimizing your WordPress site gives your users a premium experience while protecting you from security threats and bugs. Every year, US businesses lose billions of dollars due to technical problems with their websites, whether it’s sudden errors, unexpected downtime, or security issues. Users also expect a certain level of speed and performance, and if you can’t provide that they will go elsewhere.
How much do WordPress maintenance plans cost?
We offer a choice of flexible packages and pricing options because we understand that no two customers have the same needs and resources. You can choose from a range of service bundles, depending on your specific requirements, with both quarterly and annual payment options. Alternatively, you can order a one-off job and experience the Stylemix difference for yourself – we hope you’ll come back for more!
Do you offer 24 7 WordPress support?
Our support hours are 4am – 1pm (GMT+0), Monday to Friday. You can still submit a maintenance ticket during off-hours and we will get to it as soon as possible.
What do you need to start the maintenance service?
Once you have selected and purchased your plan, your dedicated project manager will get in touch – usually within 24 hours. Your manager will request the access we need to get your job done and will set up the relevant maintenance services – such as security monitoring, performance analysis, and backups. Your credentials will be stored securely and will not be shared with any third parties.
Can I upgrade or downgrade my maintenance plan?
Yes, you can choose to upgrade or downgrade your plan, and the changes will come into effect from the next payment period. If you wish to upgrade or downgrade an annual maintenance and support plan part way through your subscription, you will be charged for the used periods at the old plan rate and the remaining months at the new plan rate.
What if my task takes more than the available development hours in my plan?
For each task, we will estimate the number of hours needed and will wait for your approval before getting started. If the estimated task requires more hours than available in your selected plan, you can buy these extra development hours separately at $30/hour.
The available development hours in your WordPress maintenance plan do not transfer over from one month to the next, but any additional development hours that you have bought will transfer over and you can use them at any time within the year.
What about custom developments on my website?
Yes, we offer WordPress theme and plugin customizations and we pride ourselves on our extensive experience in this field. If the custom work takes longer than the available hours in your maintenance plan, we can do this work as a separate project.
We will discuss the details of your project and draw up technical documentation. Then we send you an accurate time and cost estimate. Once you give the green light, we’ll get down to work!
Can I use one plan on several websites?
Your WordPress maintenance plan is specific to one website. If you have additional websites you will need to purchase a separate plan for each so that we can assign a dedicated developer and the appropriate services and support.
Can you guarantee that my website will have good ratings on Google PageSpeed or GTmetrix?
Our services aim to optimize your website’s speed and achieve high ratings on Google PageSpeed and GTmetrix but we cannot 100% guarantee high ratings as there are many other factors that are also taken into account.
Is it possible to cancel my subscription and ask for a refund?
Yes, your subscription plan can be cancelled if your needs or circumstances change.
As our maintenance services come into effect from day one, we are not able to offer a refund on these. If you cancel an annual subscription plan, you will be charged only for the periods you used at the full rate. The remaining amount will be refunded to you.
My website has been hacked. Can you fix it?
Yes, we can fix your website and get it back up and running at full performance. Hacking attacks vary in scope and fallout, so we will first assess the scale of the work and present a time and cost estimate for your approval.
If my website crashes after updates, is it an extra cost to fix them?
All of our updates will be made on the staging website so that you can check and approve before we make changes to your main website.
If any features do happen to break down as a result of the updates, we will restore the latest backup of your website so that it is accessible and works without errors. We will then do our best to fix the issue, using the available development hours in your maintenance and support plan. If the estimated task requires more development hours than available in your plan, you can purchase these extra hours at $30/hour.
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